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Who can register to be a provider?

Active kids carrying a canoe

Where can I get more information?

Phone: Active Kids enquiry line 13 77 88


Active Kids commenced on 31 January 2018. Provider registrations are now open.

To register as a provider in the Active Kids program you must deliver a structured sport or physical activity program of at least eight weeks' duration and be a: 

  • sporting club/association affiliated with a recognised State Sporting Organisation located in NSW, or
  • for-profit or not-for-profit activity provider located in NSW.

All providers must hold a current ABN, ACN or Certificate of Incorporation and must not have any outstanding actions or enforcement orders recorded by the Office of Fair Trading.

All providers must be approved by, and registered as an Active Kids provider prior to accepting vouchers. Providers Guidelines outline the eligibility criteria and requirements needed to register for Active Kids.

Providers must hold appropriate skills, experience, or qualifications for low risk activities and appropriate accreditation for high risk activities, specifically swimming and fitness activities. Providers also need to hold Working with Children Check clearances for staff or volunteers, as required.

Download Active Kids Provider Guidelines (PDF, 2.5MB)

Providers operating in rural or remote areas of NSW and/or those working with children with disabilities who may not otherwise meet the above criteria should discuss their registration with the Office of Sport.

What can the voucher be used for?

The voucher can be used for registration, membership or participation fees for structured activities that provide a moderate to vigorous level of physical activity. For example:

  • sporting pursuits
  • swimming lessons
  • structured fitness program
  • outdoor education programs
  • approved active recreation such as dance etc
  • equipment ordinarily provided by the provider on registration for competition.

What is excluded?

Excluded activities include:

  • programs that are less than 8 weeks’ duration
  • gym membership that is not part of a structured program
  • activities that are part of the school curriculum or conducted during school hours
  • after-school care services and tutors
  • school-run competitions, including weekend inter-school sport competitions or activities
  • travel to and from competitions.

How do you register as a provider?

Sports and active recreation providers can register for approval by creating an online MyService NSW Business Account and completing a registration form. Details of the information and documents you need to lodge an application are outlined on the Service NSW website.

Clubs and associations affiliated with a state or national sport organisation or a peak recreation body should contact their state association about registration processes currently in place, particularly if vouchers are being transacted through a central online registration platform to register players or participants.

Can clubs located outside NSW register with Active Kids?

No. A club located outside NSW will not be eligible to register with Active Kids, even if it has NSW residents involved in its activities or competitions. Vouchers can only be used with approved providers located in NSW.

A club located in NSW is eligible to register however if it has children registered who live another State or Territory, those children will not be eligible to claim a voucher.

Children must reside in NSW to be eligible for a voucher.

Some examples are:
  • A club in QLD with players residing in northern NSW – the club is ineligible to register. Children residing in NSW who are members of that QLD club are eligible for a voucher but may only redeem their voucher with an organisation located in NSW.
  • A club in the ACT with registered participants who reside in NSW - Queanbeyan or Yass for example - is ineligible to register.
  • An association located in VIC providing competitions for both VIC and NSW-based clubs - the VIC clubs are ineligible to register with Active Kids, however clubs located in NSW are eligible to register.
  • A club in northern NSW with registered participants living in QLD will be eligible to register with Active Kids, however the QLD participants will not be eligible to claim a voucher for use at that club.

When will providers be reimbursed the value of the vouchers?

Providers will be reimbursed within 28 days following commencement of the program.

From 1 March 2018, reimbursement to providers should occur within seven days of the redemption of vouchers, either through the provider’s Active Kids - Service NSW account or through a recognised registration platform, approved by the Office of Sport.

Please note that providers will be reimbursed the actual value of the activity up to $100 and do not automatically receive $100 for each voucher.

Can prices be increased by providers?

Providers cannot raise their fees above a reasonable level, i.e. pricing of participation shall not be increased directly as a result of registration as an Active Kids provider.

Providers cannot apply differential pricing for voucher holders vs non-voucher holders.

Providers (including sports clubs) shall be subject to audit. Those providers found to have unreasonably increased their fees, or engaged in differential pricing or other breach of the program, may be deregistered as an Active Kids provider.

When can families download and use their vouchers?

From 31 January 2018 families can claim their voucher/s online from the NSW Government. Families can redeem a voucher with an approved provider. Providers must ensure they are registered with Active Kids as an approved provider before accepting vouchers.

How long are vouchers valid?

Vouchers provided are valid for redemption during the current calendar year (Year 1 will commence from 31 January and expire on 31 December 2018). Vouchers shall expire at the end of the calendar year.

2019 vouchers and beyond will commence from 1 January each year and expire on 31 December.

No availability exists for retrospective redemption of vouchers.

Vouchers are available for redemption once only for the nominated registered season or term of activity.

Where can I get more information?

Phone: Active Kids enquiry line 13 77 88