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Frequently asked questions for parents

What is Active Kids?

The Active Kids program provides two $100 vouchers for parents, guardians and carers of school-enrolled children to use towards sport and active recreation costs each year.

The program launched in 2018 and is planned to run until 2022.

From 1 July 2019, parents, guardians and carers can apply for the second $100 Active Kids voucher.

Voucher 1 is valid January to December and Voucher 2 is valid July to December.

The vouchers may be used with a registered activity provider for registration, participation and membership costs for sport, fitness and active recreation activities.

Active Kids aims to reduce barriers to participation and help change the physical activity behaviours of children and young people in NSW.

Who is eligible to claim a voucher?

Children eligible to claim an Active kids voucher must:

  • reside in NSW
  • be aged 4.5 - 18 years’ old
  • hold or be listed on a valid Medicare card
  • be enrolled in primary or high school (this includes home-schooled or enrolled in secondary school education at TAFE NSW).

When can you claim a voucher?

Each eligible child can access two $100 Active Kids vouchers each calendar year through to 2022. 

The first $100 voucher is available any time from 1 January to 31 December. 

The second $100 voucher is available any time from 1 July to 31 December. 

Both vouchers expire on 31 December of the year of issue and must be redeemed prior to this date.

Who can claim vouchers for a child?

The first or second voucher may be claimed by any parent, guardian or carer of an eligible  child.  The two vouchers do not necessarily have to be claimed by the same person. 

How long are vouchers valid?

Both vouchers expire on 31 December of the year of issue, as stated on the voucher.

A voucher can only be used once with an approved Active Kids provider. 


What can the voucher be used for?

The voucher can be used for registration or membership fees for structured activities that are eight weeks or longer and provide a moderate to vigorous level of physical activity, for example:

  • sport
  • dance 
  • swimming lessons
  • structured and supervised fitness programs
  • approved active recreation 

Physical activity is defined as movement involving large muscles (e.g. running, swimming, aerobic activity).

Physical activity must be planned, structured, supervised and involve repetitive bodily movement which improves or maintains physical fitness.

What can’t the voucher be used for?

Vouchers cannot be used for: 

  • individual items or equipment including jerseys, socks or boots, that are not part of the registration cost.
  • programs that are less than 8 weeks’ duration
  • gym membership that is not part of a structured and supervised program
  • activities that are part of the school curriculum or conducted during school hours
  • after-school care services and tutors
  • school-run competitions, including weekend inter-school sport competitions or activities
  • travel to and from competitions.

Can you combine the two vouchers to pay for the one activity?
 

No, you cannot combine the two vouchers.  Active Kids is intended to increase a child’s participation in sport or active recreation. 

You cannot combine two vouchers to pay for a single activity in the same term even if the activity costs more than $100. 

The vouchers must be used for a separate program of activity or a different activity. 

Can you use the two vouchers with the same provider?

Yes, the vouchers may be used with the same provider, but for separate programs of activity. This includes:

  • two different activities
  • two separate seasons of the same activity (summer/winter) 
  • two separate terms of activity with a single provider (this may include an extension of a program by a minimum period of 8 weeks)
  • variations of the same activity intended to increase participation by a minimum of 8 weeks. 

Can you redeem both vouchers at the same time?

You can use both vouchers at the same time with one provider, or with two different providers, as long as the vouchers are used to register a child for separate programs of activities.

How do you claim a voucher?

Parents, guardians and carers can claim an Active Kids voucher through Service NSW. You will need to have or create a MyServiceNSW account.

You will require a valid Medicare card with details of the eligible child to complete the transaction and claim the voucher.

Parents/carers/guardians of eligible children in rural or remote areas of NSW and/or children with disabilities who have bona fide reasons why they are unable to claim a voucher online via Service NSW may make application in writing to David Cushway, Director - Active Kids at the Office of Sport. 

What if I lose my voucher?

The vouchers you have claimed will be displayed as 'Active Kids Voucher' and 'Active Kids Second Voucher' on your Active Kids dashboard in your MyServiceNSW account.

Login to your account to see the vouchers claimed and redeemed for each child.  

How do I use a voucher?

To use the voucher you will need to give your approved sport or activity provider:

  • voucher number
  • child name on the voucher
  • child’s date of birth

The provider will discount the fee using the voucher. The voucher is not transferrable for cash.

If your provider uses an online registration system you may be able to enter the voucher online at the time of registration. Talk to your club or activity provider about how they prefer to accept vouchers. 

Please note that a voucher can only be used once and cannot be split between multiple clubs or registrations.

If the fees for the chosen activity are less than $100, the remaining balance cannot be used for another activity or provider.

I’ve claimed two vouchers, does it matter if one voucher is used before the other?

Vouchers can be used in any order with approved Active Kids providers. 

Both vouchers will expire on 31 December of the calendar year stated on the voucher. 

How do you find a provider?

To find an approved Active Kids provider who accepts the vouchers, you can search the provider list by activity type, postcode, or provider name. 

If you can't find your preferred provider, ask them to Register as an Active Kids provider*. 

*All applications for registration as an Active Kids provider must be assessed and approved by the Office of Sport prior to them accepting any vouchers. 

What happens if my child lives outside NSW?

To be eligible for an Active Kids voucher, each child must reside in NSW.

Those living outside NSW should apply for a voucher in their State of residence, if available.

The club or activity provider where the child registers must also be located and operating in NSW.

My child lives in NSW and plays in a NSW club – the child is eligible to claim a voucher.

My child lives in QLD and plays in a NSW club – the child is ineligible to claim a voucher.

My child lives in NSW, goes to school in VIC – the child is eligible to claim a voucher to be used with an approved NSW provider.

My child lives in NSW but plays in a local club located in VIC – the child is eligible to claim a voucher but cannot use the voucher at a club operating.

outside NSW. They can use the voucher at an approved NSW provider.

Need help?

Call Service NSW on 13 77 88 or email activekids@sport.nsw.gov.au.

If you require assistance of an interpreter, please call the Australian Government's Translating Interpreting Service on 13 14 50.