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Member Protection Information Officer

Member Protection Information Officer Workshop

Member Protection Information Officers (MPIO) have an important role to play at all levels of sport. 

To become an MPIO and receive a Certificate of Recognition, participants must:

  1. Complete the online training course (free)
    • This must be completed PRIOR to you attending the workshop
    • Go to Play by the Rules to register and complete the online course
    • The course takes several hours, and covers topics such as MPIO role, the law, complaints management, child protection and ethics.
    • It’s essential you do the online training before coming to our workshop – as it forms the basis for all discussion and will ensure you get the most from the workshop session.
  2. Attend a face-to-face MPIO workshop - details below
  3. Register as a MPIO on the national database using both your online and workshop certification numbers.

What is an MPIO?

A Member Protection Information Officer (MPIO) provides information about the rights, responsibilities and options available to an individual making a complaint in sport. They can also inform and advise sport administrators and complaint handlers in Member Protection Policy for specific sports. MPIOs are impartial and don’t mediate or investigate complaints. They may reside in a club, state association or national sports organisation and can also freelance. 

MPIO Workshop

The MPIO workshop consolidates what’s been learnt online and focuses on developing the skills needed to deal with people. All participants receive a manual. 

Topics covered include:

  • MPIO Roles and Responsibilities
  • Listening and responding effectively
    • Asking questions
    • Paraphrasing
    • Diffusing
    • Reflecting
    • Recognising feelings
    • Reframing
    • Summarising
    • Informed decision making
  • Conflict of interest and impartiality
  • Communication and promotion of MPIO
  • Where to get help?
  • Useful resources and contacts.

For enquiries on the online training or MPIO registration, contact

Places Available
26/03/2019 - 6:00pm
26/03/2019 - 9:00pm
6:00 pm to 9:00 pm
Lake Macquarie Regional Football Facility
13 Park Rd

Payment for Hunter Office Sport Development Programs - $25.00

Program number: 
Booking terms and conditions

Not able to attend the event or wish to cancel?

Please contact the Client Service Centre - 13 13 02. The Client Service Centre operates Monday to Friday, 9am to 5pm, with the exception of public holidays.