Confirmation
A security deposit (25% of the total fee) must be paid within 30 days of making the booking following receipt of a security deposit invoice and immediately upon receipt of a tax invoice if the booking is made 30 days or less before the start date.
Payment
Balance of Payment is due 30 days after the end date.
Participant number variation
Final participant numbers must be confirmed and received in writing no later than 30 days prior to the start date. For bookings made within 30 days prior to the start date final numbers are due at the time of booking.
If written confirmation is not received by the Centre, 30 days prior to the start date, the Centre will apply the number of participants as outlined in the booking. The Centre will endeavour to accommodate any increase in the total number of participants subject to availability.
Within the 30 days period prior to the start date, if there is a reduction in the number of participants in excess of 10% of the confirmed number, the client will incur a cancellation fee.
The client will still be required to pay the Centre 90% of the total fee applicable to the confirmed number of participants.
For the avoidance of doubt, this means that if, for example, the client confirms that 100 participants will be attending and within 30 days of the start date, it varies that number to 70 participants then the client will still be required to pay the full fee for 90 participants. In extenuating circumstances the Centre Manager or Program Coordinator may, in his/her sole discretion, agree to reduce or waive this cancellation fee.
Other
In addition to these Financial Terms and Conditions, the Client, including all persons under the Client's control, agrees to abide by the General Terms and Conditions. By proceeding with this Booking, the Client and all persons under the Client's control agrees that they have read, understood and accepted both these Financial Terms and Conditions and the General Terms and Conditions.
Cancellation
If a booking is cancelled 60 days or more prior to the start date, the client will be entitled to a refund, ie a cancellation fee of 20% of the total fee for bookings under $1,000, or 20% of the security deposit (including GST) for bookings $1,000 or over. A written request for a refund must be received from the client.
If a booking is cancelled 30 days or more but less than 60 days prior to the start date, the client will be entitled to a refund, ie a cancellation fee of 50% of the total fee for bookings under $1,000, or 50% of the security deposit (including GST) for bookings $1,000 or over. A written request for a refund must be received from the client.
If a booking is cancelled within 30 days prior to the start date, the client will not be entitled to a refund, ie a cancellation fee of 100% of the total fee for bookings under $1,000, or 100% of the security deposit (including GST) for bookings $1,000 or over.