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Customer and Event Assistant - Sydney Academy of Sport

More information

If you have questions about this role, contact Sydney Academy of Sport on 02 9454 0222.

At the Office of Sport we are committed to delivering what we promise, trusting others and being trustworthy, owning our actions and decisions, and doing the right thing. We work with sector partners to promote and deliver a vibrant and valued sport and active recreation sector that enhances the lives of the people of NSW.

Job description

The Customer and Event Assistant is based at the Sydney Academy of Sport and provides high level customer service and client liaison coordination of site operations during programs and events to a diverse range of clients to ensure customer satisfaction and adherence to site rules.

At the Sydney Academy of Sport our clients range from children’s groups, athletes, sports teams, recreational groups, professional sportspeople, corporate and international groups to the general public. 

Customer and Event Assistants may be used as gatekeepers at the athletics track and, if you have the qualifications, as a lifeguard at the pool.

Key accountabilities

  • Maintain a high standard of operational service and effective communication with clients to understand and respond to their needs
  • Perform all on-site activities during events; this could include operational support, housekeeping, kitchen duties, bar service or operating either our café or kiosk which includes the preparation and serving of food and beverages, distributing resources, setting up and packing up of event related equipment and operating plant and equipment as required
  • Undertake administrative tasks, including attending to telephone enquiries, providing site and event information, accurate data entry and taking fees where required
  • Ensure supplies are maintained and available to customers through routine monitoring, reporting of supply levels and housekeeping as required
  • Engage with team members to foster teamwork and continuous improvement in service delivery 
  • Conduct activities and operate plant and machinery in accordance with agency procedures and policies, including child protection and work, health and safety, food handling and money handling

Key challenges

  • Prioritising a range of work tasks given conflicting needs of the diverse group of clients, limited resources and allocated deadlines 
  • Ensuring weekday and weekend availability to address issues that require immediate attention such as client emergencies, and flexibility around event schedules 
  • Continually develop a client-focused culture within the agency

Essential requirements

  • Ability to work weekends and evenings as required  
  • National Criminal Records Check
  • Current Working With Children Check (WWCC) Clearance for paid work
  • Food Safety Handler certificate


  • Previous experience in events
  • Current NSW Class C Drivers Licence 
  • Willingness to obtain a Responsible Service of Alcohol (RSA) certificate 
  • Willingness to obtain a barista’s statement of attainment
  • Willingness to obtain a Bronze medallion and First Aid qualification 

Role Description

Customer and Events Assistant role description

How to apply

If you are interested in this role and would like further information on how to apply, please contact Sydney Academy of Sport.

Ongoing and temporary work opportunities are posted on I work for NSW.